Service Quality training

The Knowledge Management and International Relationships Centre cordially invites you to a workshop


Service Quality:
The Path To Competitive Advantage

to be delivered by Professor H. Kirk Downey

The workshop:

  • provides managers and individuals with a practical approach to understanding and building long‐term customer relationships;
  • emphasizes management’s role and responsibility in creating and maintaining  outstanding service; and
  • addresses the question, “How to create a quality service culture?”

Date: 9th May 2013 (Thursday)

Time: 14:00-17:00

Venue: Mobilis Interactive Exhibition Centre, Vasvári Pál Street 66, Győr


  • Professor Emeritus H. Kirk Downey, Texas Christian University, Ft. Worth, TX

Please register using this form.

The language of the event is English. 

Number of participants is maximum 50.



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